Acetec AB · EU Data Act
Product data and connected services
Information about data generated by Acetec's connected products and related digital services, including EvoCloud.
Here you will find information about what data is generated, how it is used and stored, how you can access it, and the terms that apply to EvoCloud and the processing of personal data.
Product data and EU Data Act
Information about data generated by Acetec's connected products and how you can access and share your data.
The information applies to Acetec products with EvoControl and support for EvoCloud. The data generated and available varies depending on the product, model, sensors, software version and enabled features.
Manufacturer and service provider
Acetec AB
Company reg. no. 556787-6536
Fabriksgatan 9
942 36 Älvsbyn
Related service
EvoCloud
EvoCloud is used to monitor and display product status and history and, depending on the product and configuration, for remote control, alarms, support and service.
The product generates different types of measurement, operating and status data. The exact values available depend on the product model, sensors and configuration.
Sensor and measurement data
For example, temperature, humidity, fan- and airflow-related values, as well as other readings from connected sensors.
Operation and settings
Operating modes, settings, setpoints and other available operating values.
Alarms and diagnostics
Alarms, error codes, status information and timestamps.
Product information
For example, serial number, model, software version and other product and software identifiers.
Data is generated and used in the product's control system. When the product is connected to EvoCloud, relevant data is transferred to the cloud service.
Readings are taken every 5 minutes. History stored in EvoCloud is retained for a maximum of 12 months.
Access to and export of data
Authorised users can view current and historical readings available in EvoCloud.
Readings are taken every 5 minutes.
Users can request available product data free of charge via support@acetec.se .
Acetec provides available data without undue delay in a structured, commonly used and machine-readable format, initially CSV or JSON, following the necessary identity and authorisation checks.
Sharing data with third parties
Users can request that Acetec make available product data accessible to a selected third party, such as a service provider.
The request must specify the product, data and time period concerned, as well as the recipient and purpose of the sharing.
Personal data, trade secrets and security-critical information are handled in accordance with applicable law and with proportionate safeguards.
How Acetec uses data
Acetec uses available non-personal data in accordance with the agreement with the user for purposes including:
- operation of EvoCloud,
- support and troubleshooting,
- remote service,
- preventive maintenance and alarms,
- security and protection against misuse,
- compliance with applicable legal requirements.
Personal data is processed in accordance with Acetec's privacy policy and the information in Part 3 of this page.
Storage, change of ownership and termination
History stored in EvoCloud is retained for a maximum of 12 months.
Upon termination or a change of ownership, the product must be deregistered and previous authorisations revoked.
Personal data from previous users is not automatically transferred to a new user.
Contact support@acetec.se and specify the product and time period your request concerns.
User and data terms for EvoCloud
Terms for the use of EvoCloud and for data generated through the use of a registered connected Acetec product.
1. Parties and scope
These terms apply between Acetec AB, company reg. no. 556787-6536, Fabriksgatan 9, 942 36 Älvsbyn ("Acetec") and the natural or legal person using a registered connected Acetec product or EvoCloud ("User").
The terms govern the service and the data generated through its use.
2. Account and authorisation
The User confirms that they own, rent or otherwise have the right to use the product.
Login credentials and the product code must be protected. Business users are responsible for administrators and sub-users.
Unauthorised access must be reported to Acetec immediately.
3. The service
EvoCloud displays product status and history and may, depending on the product and configuration, provide access to remote control, alarms, support and service.
Readings from the product are taken every 5 minutes.
The service's current features and system requirements are stated in the service or on Acetec's website.
4. Data covered
The data categories include readings and other available operating values, settings, operating status, alarms, error codes, timestamps, and product and software identifiers.
The exact content varies depending on the product, model, sensors, software version and configuration.
5. Acetec's use of non-personal data
The User grants Acetec the right to use available non-personal data to:
- provide, secure and maintain EvoCloud,
- provide support, troubleshooting and remote service,
- detect operational deviations,
- provide preventive maintenance and alarms,
- comply with legal requirements and protect the service against misuse.
Acetec must not use data to obtain information about the User's financial situation or production methods in a way that could undermine the User's commercial position.
6. Personal data
Personal data is processed in accordance with the GDPR and Acetec's privacy policy. These terms do not in themselves constitute a legal basis for the processing of personal data.
7. User access to data
The User can access available data free of charge, in the same quality as that available to Acetec, securely and without undue delay.
Readings are taken every 5 minutes.
Requests should be sent to support@acetec.se .
Exports are initially provided as CSV or JSON. Acetec may only request the information necessary for identity and authorisation checks.
8. Sharing with third parties
At the User's request, Acetec makes available data accessible to a selected third party in accordance with the EU Data Act.
The recipient may only use the data for the agreed purpose and must delete it when it is no longer required, unless otherwise required by law.
9. Trade secrets and security
If sharing could disclose trade secrets, proportionate technical and organisational safeguards must be used.
Acetec may restrict access to specific data only under the conditions set out in the EU Data Act, for example where a serious risk cannot be addressed through appropriate safeguards.
10. Prohibited use
The User or a third party may not use the data to develop a competing connected product or obtain improper insight into Acetec's financial situation, assets or production methods.
Technical safeguards must not be circumvented.
11. Change of ownership and termination
When the right to use the product ends, the User must deregister the product and revoke authorisations.
A new user must demonstrate their right to use the product. Personal data and data belonging to previous users are not transferred automatically.
Privacy and personal data
Information about how Acetec processes personal data in connection with connected products and EvoCloud.
This section supplements Acetec's standard privacy policy.
Data controller
Acetec AB
Company reg. no. 556787-6536
Fabriksgatan 9
942 36 Älvsbyn
What personal data may be processed?
- account and contact details,
- serial number and product/software identifiers,
- the product's location if provided by the user,
- readings, settings and operating status,
- alarms and error codes,
- support, service and communication information,
- technical logs and security information.
Purposes and legal basis
Personal data may be processed to provide an account, EvoCloud, remote functions and requested support.
Data may also be processed to secure the service, prevent misuse, troubleshoot and improve operational reliability based on a balancing of legitimate interests, and to comply with legal requirements.
Consent is used only where expressly requested and may then be withdrawn.
Recipients
Authorised Acetec personnel and necessary suppliers in areas such as operations, hosting, communications, support and security may process data where required to provide the service.
Storage
History stored in EvoCloud is retained for a maximum of 12 months.
Account, contract, support and security information may be retained for other periods where necessary for the respective purpose or to comply with legal requirements.
Multiple users and change of ownership
In a property, data may relate to several people. The account owner is responsible for ensuring that access is granted only to authorised persons.
In the event of a change of ownership, previous authorisations must be removed. Personal data from previous users is not automatically transferred to the new user.
Your rights
Under the GDPR, where the relevant conditions are met, the data subject may request access, rectification, erasure and restriction, object to processing and exercise the right to data portability.
The EU Data Act also gives users of connected products rights to product data, including where the data is not personal data.
Acetec's full privacy policy
More information about Acetec's processing of personal data is available in our full privacy policy.
Questions about product data
Would you like access to your data?
Contact Acetec and specify the product and time period your request concerns. We may need to verify your identity and your right to access the product.
