Terms of sale
Valid as of 2011-01-01.
In the event of errors, ambiguities or discrepancies arising from translation, the original Swedish version shall be used as the reference.
As a consumer purchasing from Acetec AB, you are covered by the Consumer Sales Act, the Consumer Services Act and the Distance Contracts Act.
Applicability
Acetec AB's general terms of sale for consumers apply from the date stated above and replace all terms of sale previously published by Acetec AB. The goods presented through Acetec AB's website constitute Acetec AB's regular range. In the event of any difference between terms, product information or prices stated on Acetec AB's website and in other publications, such as the catalogue, the information on the website shall apply.
For business customers, the same terms of sale as at Acetec AB apply, except for price and payment, where Acetec AB's terms apply.
Price and payment
Prices on Acetec AB's website are updated in real time and are shown including VAT. Prices are stated in Swedish kronor, and shipping and any invoicing fee are added to each order as set out below.
Acetec AB reserves the right to change quoted prices on the website and in other publications without prior notice. Between Acetec AB and the customer, the agreed price applies unless otherwise specifically agreed. Sales are made against a credit/debit card issued in Sweden or advance payment. As a customer, you can also choose payment by invoice or instalment/account, which Acetec AB offers in cooperation with Klarna (formerly Kreditor), which is then responsible for credit assessment, notification and receipt of payment. Payment terms 30 days. In the event of late payment, a reminder fee is charged in the amount permitted by law, currently 50 kr, as well as late-payment interest of 24% + the applicable reference rate. A standard credit check is carried out without a notification copy, and delivery is made only to the registered residential address.
Sales cannot be made to minors or customers under 18 years of age
When an order is placed, an acknowledgement of receipt headed "Thank you for your order" is sent by email. This email provides information about the contents of the order. When the order is dispatched from Acetec AB's warehouse, the Customer is notified by email that the order is on its way.
In the event of obvious errors such as explanatory mistakes or similar concerning the price or product information stated in the acknowledgement of receipt or invoice, Acetec AB has the right to correct such price or information, after which a new acknowledgement of receipt and invoice will be sent. The Customer has the right to cancel the order free of charge if the corrections are not accepted.
Shipping cost
Shipping is added to smaller orders. The total shipping cost is calculated at checkout (the Payment page).
Delivery
Orders for products that are in stock and received before 14.00 are generally dispatched the same day. Order confirmation is sent only by email and to the address you specified in the order.
A delivery time stated as 3 - 5 days in the online store means that an Acetec AB customer usually receives the item within 3 - 5 working days. Stock status "Out of stock" means that the item may have a longer delivery time.
Your order is delivered to the nearest collection point if the parcel weighs less than 20 kg. Parcels weighing between 20-35 kg are left at a postal terminal or haulage company. Pallets or goods weighing more than 35 kg are left at a heavy-goods terminal.
Acetec AB bears the risk for the goods until the goods have been handed over to the customer.
Changes to an order
You have the option to change your order free of charge until the package is packed at Acetec AB. Changes can be made by telephone to customer service on 010-28 80 110 or by email: order@acetec.se. Once your order has been packed, changes cannot be made.
Cancellation
As a customer, you have the option to cancel your order without charge until the shipment is available for collection at your post office/collection point. Cancellation must be notified to Acetec AB by email to (order@acetec.se).
Uncollected shipment
For a shipment that has not been collected and has not been cancelled but has been returned to Acetec AB, a fee of currently 300 kr including VAT is charged to cover Acetec AB's transport and administration costs.
Custom-made goods
Custom-made goods that are manufactured or adapted according to the customer's specific wishes, dimensions or needs cannot be returned or cancelled after production has begun. This applies regardless of whether the customer is a private individual or a business. Custom-made goods are considered to have been produced according to customer-specific requirements and are therefore not covered by the right of withdrawal under Chapter 2, Section 11 of the Distance Contracts Act (2005:59).
Return deduction (Business customers)
Products that are returned are ALWAYS subject to a return deduction of 20% unless otherwise agreed.
For business customers, spare parts that have been fitted, installed, tested or otherwise used cannot be returned. Only unused and unopened spare parts in their original condition are accepted for return following a specific agreement with Acetec AB. Otherwise, the standard return deduction under the terms above applies.
Warranty
The warranty period differs between products; this is specified in the product information. Warranty cases are handled differently depending on the nature of the goods. In some cases, warranty cases are handled by the manufacturer or a workshop authorised by the manufacturer. In other cases, warranty cases are handled directly by Acetec AB. Please contact us for information about the warranty procedures for the product you are interested in before purchase if you are unsure.
Consumer's (private individual's) right of withdrawal for distance contracts
A consumer has, in the manner more specifically stated in the Act (2005:59) on consumer protection in distance contracts and door-to-door sales contracts, in certain cases the right to withdraw from a purchase by giving or sending Acetec AB notice of this within 14 days (or, where applicable, within 7 working days) from the day the consumer received the goods or a substantial part thereof. Sealing also includes technical sealing (e.g. serial number). The right of withdrawal applies only if the goods are in substantially unchanged condition. The right of withdrawal does not apply to businesses.
For spare parts, the right of withdrawal applies only to parts that are unused and in substantially unchanged condition. Spare parts that have been fitted, installed, tested or otherwise used are considered altered and therefore cannot be returned. This also applies if the spare part has proved not to fit. If you are unsure about compatibility, it is recommended that you contact Acetec AB before purchase.
If you wish to send in the goods yourself without first contacting Acetec AB, you are responsible for the shipping cost and for the risk to the goods until they have been received by Acetec AB.
The goods should be well packaged (preferably in the same packaging in which they were sent from Acetec AB); any transport damage due to inadequate packaging will be charged to you as the customer. Goods returned cash on delivery will not be collected.
Complaints
If an item is defective (regarding transport damage, see below), you should make a complaint to Acetec AB within a reasonable time and return the item in the specified manner. You should carefully inspect all goods upon receipt to ensure that they are free from defects and function as they should and that they have the characteristics you expect.
In cases where the manufacturer provides its own support and warranty service, Acetec AB has the right, in complaint cases, to refer the customer directly to the respective manufacturer's support or a service partner designated by the manufacturer.
Please note that receiving a return number and shipping label is not equivalent to an approved complaint. Using the return number received from Acetec AB, the goods should be sent to Acetec AB within 14 days from notification of the return number.
Returns should preferably be sent back in the original packaging or other packaging suitable for the product, and well packed in outer packaging approved by the postal service (for example, a brown corrugated cardboard box). Any transport damage resulting from inadequate packaging will be charged to you as the customer. Acetec AB checks/tests submitted goods in accordance with your description of the fault, so it is beneficial if this is as detailed as possible.
Transport damage should be reported to Acetec AB via our support centre on the same day that you receive the goods. Under no circumstances should you collect a package that appears damaged, even if you believe the contents are undamaged! If you discover the damage only after opening the package, make a complaint to Acetec AB immediately as stated above.
Liability for defects
If there is a defect for which Acetec AB is responsible, Acetec AB undertakes, at its own expense, to remedy the defect by repair, replacement delivery or refund of the purchase price, if this can be done without significant cost or inconvenience to Acetec AB. Additional rights for the customer may follow from the respective manufacturer's own warranties directed at the end customer.
Acetec AB's liability resulting from defects in goods is limited to what is stated in these general terms of sale and what is stated in the Consumer Sales Act (1990:932). Acetec AB bears no direct or indirect liability for, for example - but not limited to - incompatibility, delivery delays, harmful characteristics of the goods, product liability, loss in business operations, operational interruptions, loss of stored information, additional work or other financial loss.
Please note that support and fault reporting may be in English for certain manufacturers; in some cases, fault reports can only be made by email or via a website.
Technical support For technical support - user support - in general or in the event of a defect in goods, Acetec AB has the right to refer the customer to the respective product manufacturer.
Personal data
Acetec AB is the data controller for the information you provide to Acetec AB. The information is stored for the purpose of fulfilling our obligations to the customer and for marketing purposes. You can change your information at any time (including cancelling catalogues and direct mailings) by logging in to our website with the username and password sent to you by email. If you do not have access to a computer, you can call us on 0775-15 14 10.
Other
Facts and price information are provided subject to printing errors, suppliers' price increases, any incorrectly stated technical specifications, etc., and subject to products being sold out.
All names, designations, etc. appearing on Acetec AB's website are, where applicable, registered trademarks.
The information provided herein does not constitute or manifest any representation regarding usability, suitability, warranty, etc. other than where this is expressly stated.
Acetec AB reserves the right to change all information, including - but not limited to, -prices, technical specifications and product offers without prior notice.
Facts and price information, documents, graphics, etc. published herein may contain technical and/or graphical and typographical errors. Acetec AB disclaims all liability with regard to any such information as well as other referenced information and/or documents within or linked to this publication.
In the event of a dispute, Acetec AB follows the recommendations of the Swedish National Board for Consumer Disputes.
Current offers are valid while stocks last, unless otherwise stated.
All products sold by Acetec AB can be used in Sweden.
Addendum concerning documents and services available on this server
This publication on the server www.acetec.se is provided for informational purposes and "as is" without warranties of any kind, including, but not limited to, implied warranties of usability and suitability for general as well as specific purposes and objectives.
Facts and price information, documents and associated graphics published on this server may contain technical and/or graphical and typographical errors. Acetec AB disclaims all liability with regard to any such information on this server as well as other referenced information and/or documents within or linked to this publication. The information herein is changed periodically.
Acetec AB reserves the right to change all information, including - but not limited to - prices, technical specifications and product offers without prior notice, and the right at any time to make improvements and/or changes to any type of content on this server without an obligation to provide separate notice thereof.
Acetec AB and/or their respective suppliers do not warrant that the information in documents and associated graphics published on this server is suitable for any purpose. All such documents and accessories are provided "as is", without any warranty whatsoever. Under no circumstances is Acetec AB liable for indirect damages, consequential damages or any other damage resulting from the inability or difficulty to use information, loss of information or loss of profit in connection with the use of information available on this server.
Except where expressly stated in individual documents within this publication, the right is offered to read, copy, print and distribute documents on this server provided that (1) such documents are used for informational and non-commercial purposes or for private use and are not copied or posted on a network computer or published in any media, (2) documents and associated graphics are not modified, (3) images are not distributed without accompanying text, (4) text is quoted without its context and (5) each respective copyright holder is identified on each occasion.
Use for purposes other than those stated above, without express permission from Acetec AB, is prohibited under applicable law and may result in criminal and civil liability.
The documents referred to above do not include the design or layout of the website www.acetec.se or any other website owned, operated, licensed or controlled by Acetec AB. Parts of Acetec AB's websites are protected by intellectual property legislation and may not be copied or imitated in whole or in part. Logos, graphics, sound and images from Acetec AB's websites may not be copied or forwarded without express permission from Acetec AB.
Links to third-party websites
Links in this publication also make it possible to leave this server. The linked websites are not controlled by Acetec AB and Acetec AB therefore bears no responsibility whatsoever for the content of such websites or the content of links on such websites. Acetec AB provides these links solely to facilitate finding websites, and the inclusion of a link does not imply endorsement by Acetec AB of the website in question.
