AG20 Warranty Terms and Conditions

1. Scope and validity

1. 1.1 These warranty terms and conditions apply to products sold by Acetec AB ("Acetec").
2. 1.2 The warranty is valid from the date of purchase.
3. 1.3 The type and duration of the warranty depend on the product, as set out in Section 2.
4. 1.4 The warranty does not limit any rights the purchaser has under mandatory law, such as consumer sales legislation.

2. Warranty types and periods

1. 2.1 Acetec offers two types of warranty:
   • Send-in warranty: The purchaser sends the product to Acetec for repair. Acetec pays the shipping costs in both directions.
   • Service warranty: Repairs are carried out on site by Acetec staff or service personnel approved by Acetec.
2. 2.2 Warranty periods by product:

3. 2.3 Special conditions:
   • RCF 20 ÄH (Älvsbyhus), item no. 20021: 2-year send-in warranty.
   • AG20DDUP – Dehumidifier Pro: The 5-year service warranty applies to orders placed on or after 2025-01-01. Orders placed earlier are subject to the terms and conditions in effect when the order was placed.
   • Service warranty, years 3–5: Acetec covers the cost of parts. Labour, travel expenses and travel time are charged according to Acetec’s current price list.

3. Wear parts

1. 3.1 Wear parts have a 2-year warranty from the date of purchase, regardless of the product and warranty type.
2. 3.2 Wear parts are limited exclusively to the following:
   • Fans
   • Rotor motors
   • Bearings
   • Seals
   • Drive belts
3. 3.3 All other components are covered by the product’s standard warranty period under Section 2.

4. Conditions for warranty coverage

1. 4.1 For the warranty to apply, the purchaser must be able to provide the date of purchase and the product’s serial number. This information must be provided to Acetec free of charge.
2. 4.2 The receipt or invoice serves as proof of purchase and must be retained throughout the warranty period.
3. 4.3 Only genuine filters from Acetec AB may be used during the warranty period. The purchaser must be able to present at least one invoice or receipt for genuine filters for each warranty year.
4. 4.4 The product must be installed, adjusted, used and maintained in accordance with Acetec’s instructions.
5. 4.5 The warranty period is not extended when work is carried out or parts are replaced under the warranty.

5. Exclusions

1. 5.1 The warranty does not cover:
   1. Consumables such as filters, which are expected to be replaced during the product’s normal service life.
   2. Faults caused by improper care, incorrect voltage, incorrect type of current, improper electrical connection, lightning strikes, external damage or moisture damage.
   3. Damage in transit. The recipient must report transport damage directly to the carrier.
   4. Faults resulting from installation, handling, maintenance, repair or storage that deviates from Acetec’s instructions or industry practice.
   5. Faults caused by the user, the installation or the environment in which the product is used.
   6. Normal wear and tear and cosmetic defects that do not affect the product’s function or performance.
   7. Faults caused by operating settings important for functionality not having been properly adjusted.
   8. Wear parts as defined in Section 3 once 2 years have passed from the date of purchase.

6. Send-in warranty – procedure

Applies to AG20DDU, AG20APU and ozone generators.

1. 6.1 The purchaser must contact Acetec before sending the product in. Acetec will provide instructions regarding the shipping label and packaging.
2. 6.2 Acetec pays shipping to and from Acetec when the instructions have been followed.
3. 6.3 The product must be securely packaged. Damage caused by inadequate packaging is not covered by the warranty.
4. 6.4 If the fault is not covered by the warranty, Acetec may charge the purchaser for troubleshooting and shipping. Acetec will contact the purchaser before carrying out any repair for a fee.

7. Service warranty – on-site repairs

Applies to AG20AHU (ventilation unit) and AG20DDUP (Dehumidifier Pro).

1. 7.1 Warranty repairs are carried out by Acetec staff or service personnel approved by Acetec.
2. 7.2 The person requesting the repair must provide contact details and the address of the work site.
3. 7.3 Service personnel must be given sufficient time and unrestricted access to the product.
4. 7.4 During years 1–2, parts and labour are included. During years 3–5, only parts are included. Labour, travel expenses and travel time are then charged according to Acetec’s current price list.
5. 7.5 The person requesting the repair may be charged if the fault is found not to be covered by these terms and conditions, or if personnel are not given sufficient time or the necessary access.

8. Limitation of liability

1. 8.1 The warranty is limited to necessary measures at reasonable costs approved in advance by Acetec.
2. 8.2 Acetec is not responsible for costs related to dismantling, installation or transport of the product, except for shipping under the send-in warranty as described in Section 6.
3. 8.3 Acetec is not responsible for third-party costs, such as additional expenses arising from damage, operational disruptions or increased operating costs.
4. 8.4 Acetec is not responsible for indirect costs, consequential costs or consequential damage. This includes production interruptions, lost turnover, loss of profit, personal injury and property damage.

9. Warranty claims and contact

1. 9.1 Warranty claims must be submitted to Acetec customer service. Provide the product name, serial number, date of purchase and a description of the fault.
2. 9.2 Contact details: 010-28 80 110 · support@acetec.se · www.acetec.se
3. 9.3 Acetec reserves the right to amend these terms and conditions. The terms and conditions in effect on the date of purchase apply to the product.